My second class started this week, the morning one on Guest Services. It turned out to be quite interesting, all about the Disney way of providing guest service which makes the 'Disney Difference'. Most weeks we will have guest speakers from around different areas of the business come to discuss how guest service is done in their area, and there is an excursion in week 7 to Disney's Animal Kingdom Lodge (one of the expensive resorts here at Disney World). Should be interesting however my other class begins half an hour after this class and I will definately not have time to get back to the education centre for it on the excursion day!
I got my first assignment back for the afternoon class on Creativity & Innovation, and I got 95/100 (HD) so pretty pleased with that! I have another assignment due next week so will have to see how I go on that one.
Have a Magical Day!
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